Conflict Resolution

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Conflict Resolution

Handling Conflict Constructively

The Course

This course helps anyone who works with the public to develop their skills in handling conflict more effectively. The course is highly interactive, offering participants the opportunity to understand the source and nature of conflict, learn techniques to engage with people in conflict and help resolve situations.

The content is based on our successful Mediation Skills course delivered to housing associations, local authorities, and a range of public and private organisations throughout Scotland. Community wardens, housing officers, reception staff, concierge staff and enforcement teams will all find the content particularly useful. The course is recognised as CPD for the SCMN Accreditation schemes.


The course consists of four online modules of highly interactive training with one of our experienced course leaders.


Total cost is £250 per person. We are also able to offer this course to organisations for groups of between six and twelve people.

Contact SCMC for more details.