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Guides

 

This series of six guides covers a wide range of issues related to the setting up and running of community mediation services and to broader issues in community conflict resolution. The guides will be able to be downloaded directly in the next few months. In the meantime, they are available by post from the Scottish Community Mediation Centre.
Community Mediation guides
  1. Community Mediation — “Settling Neighbour Problems Informally”
    A general guide to Community Mediation as practiced in Scotland.
  2. Community Mediation  — “Choosing a Model of Service Delivery”
    A guide for agencies commissioning mediation services on different  models of service delivery and how to choose the appropriate one.
  3. Community Mediation — “Ensuring Good Practice”
    Information and advice on establishing and maintaining good mediator practice, including training, use of volunteers, staff recruitment and support , referrals, case management, and other issues.
  4. Community Mediation — “Measuring Service Performance”
    Techniques of monitoring and evaluating mediator and mediation service  practice.
  5. Community Mediation — “Problems and Strategies”
    Practical tips and advice for mediators when they encounter tricky  situations or dilemmas in the course of mediating.
  6. Community Mediation — “Helping to Build Positive Communities”
    A discussion on how far community mediation can and should go in helping to empower disadvantaged communities, and a discussion of the meaning and limits of neutrality and impartiality.

NEW! Community Mediation Management Manual

 

This manual is aimed at assisting anyone involved in planning, launching or running a community mediation service in Scotland.

 

Produced by The Scottish Community Mediation Centre, the manual reflects the service and mediator standards put in place by the Scottish Community Mediation Network.

 

The manual is divided into three sections:

 

  • Starting Up: The why, what, who, where, when and how of setting up a service.
  • Up and Running: The policies and procedures required to run an efficient service.
  • Keeping Running: Evaluating the continuing effectiveness and relevance of services.

 

>> Click here to download.

 

 
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